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If you are experiencing problems logging into your library, the username and/or password you entered do not match a valid EndNote online account. You can request an e-mail reminder from the login page.
After you log in, you may see a message notifying you that you are approaching your account limit. The amount of space allotted to file attachments is determined by your subscription.
To check your account information, select the Options tab and then select the Account Information tab.
Cite While You Write Subscription Expiration
If your subscription to EndNote online has expired, you cannot use the Cite While You Write feature in Microsoft Word. To reactivate this feature, you must renew your subscription.
If you receive a continuous login loop while using Cite While You Write for Windows, reinstall the latest Cite While You Write plug-in.
EndNote online is designed to work with Unicode for correct display of characters regardless of language, alphabet, or computer system. Unicode/UTF-8 character encoding affects importing, character display, and sorting and may result in certain behaviors that differ from the default local language computer system settings.
If you are receiving this error message when using Cite While You Write in Microsoft Word or Transfer from EndNote, you must uninstall your current EndNote online plug-in, then download and install that latest plug-in.
Some Online Search connections require a username, password, and possibly a groupid. These credentials are specifically configured for Z39.50 server connections and are not the same credentials used to log into a data provider's web interface. Contact your institution's help desk to confirm what credentials to use.
Using a public computer?
Remember to log out of your EndNote online account when leaving a public computer. This will prevent others from accessing your library or unintentionally adding references to your library instead of their own.
Refer to the FAQs for the latest information.